Digital Transformation
Client: General Services Administration Centers of Excellence
The Challenge
The General Services Administration Centers of Excellence aimed to support federal organizations and employees in modernizing their approaches, but lacked a clear strategy for delivering a learning and development-related service lane. They needed guidance on how to stand up and deliver a successful series of workshops on topics related to innovation adoption.
The Solution
I worked with stakeholders to identify the needs of the audience, develop a schedule of topics, and create templates and tools to support the sessions. I then led project teams in the design, development, and delivery of a series of workshops on a variety of topics, including Strategic Foresight, Culture Readiness Assessments, Plain Language and Communication, and more.
The Results
The solution implemented was highly effective, resulting in a successful series of workshops attended by dozens of unique organizations and hundreds of federal employees. The feedback was overwhelmingly positive, with over 93% of participants indicating that they found the sessions valuable and that they would recommend them to others. This solution established a free, Tier 1 learning and development service lane for the GSA Centers of Excellence and provided a comprehensive approach to supporting federal organizations and employees in modernizing their approaches and maximizing their impact.